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Privacy Policy

Love on :Skin, LLC
Effective Date: 2026

Love on Skin (“Love on :Skin,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit www.loveonskin.com (the “Website” or “Site”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On this Website;
  • In email, text, and other electronic messages between you and this Website;
  • Through your interactions with our advertising and applications on third-party websites and services.

By accessing or using our Website, you agree to this Privacy Policy. If you do not agree, you must not access or use the Website.

1. Definitions

For purposes of this Privacy Policy:

  • “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
  • “Sensitive Personal Information” has the meaning provided under the California Privacy Rights Act (CPRA).
  • “Processing” means any operation or set of operations performed on Personal Information.
  • “Third Party” means any entity other than Love on :Skin.

2. Information We Collect

A. Information You Provide Directly

We may collect Personal Information that you voluntarily provide, including but not limited to:

  • Full legal name
  • Email address
  • Telephone number
  • Shipping and billing address
  • Account login credentials
  • Order history and transaction records
  • Product reviews, ratings, and testimonials
  • Messages submitted via contact forms, chat features, or customer support
  • Date of birth (where provided)
  • Loyalty or rewards program information

You may choose not to provide certain information; however, doing so may limit your ability to use certain features of the Website or complete transactions.

B. Information Collected Automatically

When you access or use the Website, we may automatically collect certain information, including:

  • Internet Protocol (IP) address
  • Device type and operating system
  • Browser type and version
  • Pages visited, time spent on pages, and click behavior
  • Referring URLs and exit pages
  • Interaction data with advertisements and marketing content

This information is collected through cookies, web beacons, pixels, tags, scripts, and similar tracking technologies.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core Website functionality;
  • Remember user preferences and settings;
  • Analyze Website traffic and usage patterns;
  • Deliver targeted advertising;
  • Improve performance and user experience.

Cookies may be session-based or persistent. You may manage cookie preferences through your browser settings and our cookie consent tools. Disabling cookies may affect functionality.

4. Payment Information

All payments are processed through third-party payment processors, including but not limited to:

  • Shopify Payments
  • Stripe
  • PayPal
  • Apple Pay / Google Pay

We do not store, process, or retain full payment card numbers. Payment information is handled directly by our payment providers in accordance with their respective privacy policies and security standards.

5. How We Use Your Information

We use Personal Information for the following business purposes:

  • To present our Website and its contents to you;
  • To process, fulfill, and deliver orders;
  • To manage customer accounts;
  • To communicate regarding orders, returns, and support requests;
  • To provide customer service and respond to inquiries;
  • To send transactional emails and SMS messages;
  • To send promotional and marketing communications (with consent);
  • To send abandoned cart reminders;
  • To administer loyalty and rewards programs;
  • To analyze usage and improve Website performance;
  • To conduct marketing and advertising campaigns;
  • To detect, prevent, and investigate fraud, security incidents, and abuse;
  • To comply with legal obligations and enforce our terms.

6. Email and SMS Communications

By providing your email address or phone number, you consent to receive:

  • Transactional messages related to orders and account activity;
  • Promotional emails;
  • Marketing SMS/text messages;
  • Abandoned cart reminders.

You may opt out at any time by:

  • Clicking “unsubscribe” in any email;
  • Replying “STOP” to SMS messages;
  • Contacting us at shoploveonskin@gmail.com

Message and data rates may apply. Consent is not a condition of purchase.

7. Advertising, Analytics, and Retargeting

We use third-party analytics and advertising services, including but not limited to:

  • Google Analytics
  • Google Tag Manager
  • Meta (Facebook/Instagram) Pixel
  • TikTok Pixel
  • Pinterest Tag

These services collect information about your use of the Website to provide analytics and targeted advertising. This may include IP address, device identifiers, and browsing behavior.

Under California law, this may be considered “sharing” of Personal Information for cross-context behavioral advertising.

8. Disclosure of Personal Information

We may disclose your Personal Information to the following categories of recipients:

  • Service Providers: Website hosting, ecommerce platform (Shopify), payment processors, email/SMS providers, analytics providers, customer support platforms, review platforms, shipping carriers.
  • Advertising Partners: Google, Meta, TikTok, and similar platforms.
  • Legal and Compliance: Courts, regulators, law enforcement, or other authorities when required by law.
  • Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets.

We do not sell Personal Information.

9. Your Privacy Controls & Shopify Data Controls (Plain-Language Explanation)

Our store is powered by Shopify. In addition to the privacy rights described in this policy, Shopify provides its own privacy control tools that allow you to manage how Shopify uses your personal data.

You can use Shopify’s privacy portal to:

  • Opt out of Shopify’s use of your data for advertising
  • Request access to data Shopify holds about you
  • Request deletion of data Shopify holds about you

You can access these controls here:
https://privacy.shopify.com/en

These controls are managed directly by Shopify and may apply across multiple Shopify-powered stores.

10. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Right to Know what Personal Information we collect, use, disclose, and share;
  • Right to Access your Personal Information;
  • Right to Delete Personal Information, subject to legal exceptions;
  • Right to Correct inaccurate Personal Information;
  • Right to Opt Out of Sharing for targeted advertising;
  • Right to Limit Use of Sensitive Personal Information;
  • Right to Non-Discrimination for exercising your rights.

You may exercise these rights by contacting us at:

Email: shoploveonskin@gmail.com
Subject Line: California Privacy Request

You may also manage certain data uses directly through Shopify’s privacy controls at:
https://privacy.shopify.com/en

We will verify your identity and respond within the timeframe required by law.

11. Do Not Sell or Share My Personal Information

We do not sell your Personal Information for monetary consideration. However, we may share information with advertising partners for targeted advertising.

You may opt out of this sharing by:

12. Data Retention

We retain Personal Information only for as long as reasonably necessary to:

  • Fulfill the purposes outlined in this Privacy Policy;
  • Comply with legal, accounting, and regulatory obligations;
  • Resolve disputes and enforce agreements.

Customer personal data may be deleted upon request. Transactional records are retained as required by law. Shopify may retain store data for up to two years following store closure.

13. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect Personal Information, including:

  • SSL encryption;
  • Secure Shopify infrastructure;
  • Restricted access controls.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

14. Children’s Privacy

This Website is intended for adults 18 years of age and older. We do not knowingly collect Personal Information from children under 13. If we become aware that we have collected such information, we will delete it.

15. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. You should review their privacy policies independently.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting. The “Effective Date” will be updated accordingly.

Your continued use of the Website constitutes acceptance of any changes.

17. Contact Information

If you have questions or concerns regarding this Privacy Policy or our privacy practices, contact:

Love on Skin
Email: shoploveonskin@gmail.com
ATTN To: Management